Comfort Exchange Policy

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It will take time for your body to adjust to your new mattress and vice versa. In fact, studies show most people experience some initial level of discomfort with their new mattress. As a result, we ask you to sleep on your new mattress for a minimum of 30 nights to allow for this adjustment period. After those first 30 nights, if you are still not completely comfortable, we will do our best to match you to your right mattress within 90 nights of your original mattress delivery date. Subject to the above guidelines, our 90 Night Comfort Exchange is valid for one exchange per purchase, which must be done within 90 days of the delivery date of your original mattress. HEIGHT does not qualify for a comfort exchange or return. FLAT BOX SPRINGS may only be exchanged if switching brands. ADJUSTABLE BASES, PILLOWS AND SHEETS do not qualify for comfort exchange or return.

You may exchange your mattress once, with a return delivery fee of $119, and receive, as credit toward the purchase price of a different mattress of equal or greater value, the purchase price of your original mattress less a restocking fee equal to 10% of your original mattress purchase price (restocking fee not to exceed $250). Bed Valley Mattress is unable to exchange, stained, unsanitary or damaged mattresses under the 90 Comfort Exchange. That’s why we a mattress protector must be purchased  at the time of original sale to qualify for the 90 day comfort exchange.  In addition, we recommend keeping all original tags on your mattress. If you remove the law tag from the mattress or foundation, it will void the 90 Comfort Exchange.

Please note that our 90 Comfort Exchange is not valid on clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture or other accessories. All special order sizes (California King, Split Cal King, crib, etc.) for mattresses and foundations are final and not eligible for exchanges or returns. In the state of California, the California king size is not special order and is therefore eligible for applicable comfort guarantee policies.